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Book 24/7, easily on your phone, ride offline

Available on iOS 8+    Android 4.3+

How It Works

Step book a bike

1. Book a bike

Select a start time, a duration and a hub

Step unlock bike

2. Unlock the bike

Use your phone to unlock; it also works without an internet connection

Step enjoy the ride

3. Enjoy the ride

Take the bike wherever you like during the rental period

Step take breaks

4. Take breaks

Lock and unlock the bike as many times as you want

Step bring bike back to hub

5. Come back

Bring the bike back to the hub before the end of your rental period

Step end rental

6. Finish your rental

Click End Rental to finish your rental, and allow others to enjoy a ride

List your bike on our platform

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Extra information

Hi there! We’re a company based out of Copenhagen, with a huge love of bikes. We’ve built a lock and an app, that can talk. That means you can unlock the bike lock with your phone. It makes it easier than ever to rent bikes, no key exchange, no need for deposits. Just a great, big chunk of bike love.
Once you’ve booked your bike, we will assign one to you in the app. In the in-app map you will be able to see yourself approach the bike. Should you be in doubt, you can press "unlock" function in the app. Press the button and your bike will make a beep sound for 20 seconds. Yes, that’s how eager they are for you to find them.
Have you logged in with the same e-mail that you used to book the bike? If not, we won’t be able to know it’s you who logged in. Another quick fix could be to zoom out on the map, to find the donkey.
Sometimes (though rarely) this does happen. Luckily, we know how to fix it. Before you click the unlock button again, pull down on the lock handle once. Done? Now, please try again.
You can cancel your Donkey order anytime until 10 minutes after you've started using your bike. You will be 100% refunded. All you need is to send an email to support@donkeyrepublic.com, with subject "Cancellation request".
You have the first 10 minutes after your pickup to cancel and return the bike - if there is something wrong with the bike. In most cases, we will be able to reassign you another bike.
Donkey Republic currently supports:
  • iPhone 4S and above using iOS 8 or above.
  • Android 4.3 and above.

There are some Android devices with connectivity issues:
  • Wico, Actions, BQ Aquaris brand devices are not compatible.
  • Motorola's Moto G works, however, users have to close and re-open the App as well as their Bluetooth for each Unlock.
Yes you can! You can book up to 5 bikes on one smartphone. When you make the booking it will ask you to write the email of the riders you want to have access to the bikes. Every rider (including yourself by default) will have access to all of the bikes in the booking.
Absolutely! You only need wifi when you actually book the bikes, e.g. in your own house, the hotel or one of the many cafés with wifi. Once that’s done, you can enjoy the city in offline mode.
Yes, you pay online when you book. You actually don’t need your wallet at all after your booking. All you’ll need is your phone.
Yes, during your rental you can bring your bike anywhere. Just make sure you lock the bike when you leave it. At the very end of your rental we ask you to bring the bike back to the hub where you picked it up from. It will make it so much easier for the next people renting the bike. It’s all about sharing.
It’s actually super simple. Once you’re done cruising around the city, head back to the hub where you picked the bike up from. Lock the bike, head into your app and press the button that says ‘end rental’. Follow the instructions, and you’re good to go.
If the bike gets stolen, you should get in touch with us ASAP. You can reach us by phone +45 8988 7227
Oh yes, you are truly so welcome. We love it when our customers share photos and or fun things on social media. You can find us on Facebook, twitter or Instagram.

Still have questions?

Feel free to call us at +45 89 88 72 27 or send us an email at support@donkeyrepublic.com.